Plan ahead with lockbox inventory knowledge

In preparation for the lockbox conversion to SentriLock beginning in November, SPAAR members this week will be receiving an email that shows their individual lockbox inventory as currently assigned within the Supra Net system. This will be the same list used during the one-to-one lockbox exchange event.

Members are asked to physically bring each of their assigned lockboxes to the exchange event.

The lockbox exchange is a necessary part of updating technology and ensuring that members have access to the best and most secure options available on the market today.

Lockbox inventory uncertainty

If members have one or more lockboxes in their possession that don’t show on their individual lockbox inventory list, reach out in advance to SPAAR (see contact info below). SPAAR’s Member Services team members will help track down who the box is currently assigned to and determine whether it needs to be returned to that individual or a lockbox transfer form needs to be completed.

Similarly, members should contact SPAAR if a lockbox listed on part of their inventory is missing. SPAAR will attempt to run an activity report to determine when the box was last used. In some cases, this can help identify where the box may currently be located.

Contact SPAAR at lockbox@spaar.com or by calling (651) 776-6000.

What's next?

SentriLock will be sending welcome emails to members with more helpful "before-you-go" information. SPAAR will continue to promote the lockbox events in subsequent communications, including dates, times and locations in next week's eNews on October 12.